Privacy policy

PRIVACY AND COOKIES POLICY
1. WHAT DO WE USE YOUR PERSONAL DATA FOR?

Among other purposes, we will use your data to manage your registration as a user, to manage the purchase of products or services, to manage the logistics of our services, to answer your questions and to send you personalized communications.

2. WHAT IS THE BASIS FOR PROCESSING YOUR PERSONAL DATA?

We are competent to process your data for various reasons. The most important is that they are necessary to perform the contract you entered into with us when registering and making a purchase or taking advantage of one of our services or features, although there are other reasons that authorize us to do so, such as the interest in answering your questions or the consent given to send you our newsletters, among others.

3. WITH WHOM DO WE SHARE YOUR DATA?

We share your data with service providers who help us or provide the necessary support, whether internally with employees who process your orders and the necessary logistics, or with external collaborators with whom we have concluded an agreement, such as our delivery and IT service providers. We will only share your data insofar as this is absolutely necessary for the proper provision of our services.

4. YOUR RIGHTS

You have the right to access, rectify and delete your personal data. We invite you to read our Privacy and Cookies Policy in its entirety to fully understand the use we will make of your personal data and the rights you have regarding it.

In this Privacy and Cookies Policy, you will find all relevant information applied to our use of the personal data of our customers and users, regardless of the channel or means you use to interact with us. - We are transparent about what we do with your data, so that you can understand the implications of the processing carried out or the rights you have over your data. When we talk about our Platform, we generally mean any of the digital channels or means, which you have used to interact with us, the main ones being: our website, www.prorain.shop, our Facebook or our Instagram.

5. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA?

Fischer et C° SRL is a company incorporated under the laws of Belgium and registered with the Banque Carrefour des Entreprises (B.C.E) under number 040 215 48 72, having its registered office at Boulevard Saint Michel 47 - 1040 Brussels (hereinafter "Prorain")
The terms "We", "Us" or "Our" used in these Terms refer to Fischer et C° which manages everything related to Prorain
To contact us: accounting@fischer-1896.com

6. WHAT DO WE USE YOUR PERSONAL DATA FOR?

We will process some of your data depending on the products, services or features you require at any given time. In general, these will be as follows:

your identification data (e.g., your first name, last name, language and country from which you interact with us, contact data, etc.);
economic and payment information (e.g., your payment or payment card data, information about your purchases, orders, returns, etc.).);
connection, geolocation and navigation data (if you interact with us from your cell phone, for example);
commercial information (for example, if you have subscribed to our newsletter),
data on your tastes and preferences.

When we ask you to enter your personal data to enable your access to one of the Platform's features or services, please bear in mind that some boxes will be marked as compulsory, as this is data we need to provide the service in question or to enable you to access that feature. Thus, if you decide not to provide us with this data, it is possible that your registration as a user cannot be successfully concluded or that you will not be able to take advantage of these services or features.

In specific cases, a third party may have provided us with information about you when using functions or services on the Platform, for example, by sending you a gift card or sending an order to your address. In such cases, we will only process your data where this is relevant to that function or service, as set out in the Privacy and Cookies Policy.

Depending on how you interact with our Platform, your personal data will be processed for the following purposes:

To manage your registration as a Platform user If you decide to register as a user of our Platform, we will need to process your data to identify you as a Platform user and to enable you to access the various types of features, products and services that are available to you as a registered user. You can delete your registered user account by contacting us via Customer Service.
For the implementation, application and execution of the purchase or service contract concluded with us on the Platform This purpose includes the processing of your data, in particular for:

▪ Contact you vis-à-vis updates or communications of information concerning the features, products or services concluded, including the sending of quality surveys on the products or services provided.

▪ Manage payment for products you purchase, regardless of the payment method used. For example:

▪ If, when purchasing one of our products through the website or app, you choose to activate the feature to save your payment card data for future purchases (when this feature is available), we will need to process the data indicated for the activation and implementation of this feature. Consenting to the activation of this feature allows your payment data to be automatically displayed during subsequent purchases, so you will not need to enter them during each new process and these data will be considered valid and in force for future purchases. You can modify or cancel your payment cards at any time in the payment information section.

▪ Activate the mechanisms necessary to prevent and detect unauthorized use of the Platform (for example, during the purchase and return processes, as well as in the event of potential fraud committed against you and/or us). If we believe that the transaction may be fraudulent where we detect unusual behavior that signals an attempt to fraudulently use our functions, products or services, this processing may have consequences such as blocking the transaction or deleting your user account.

▪ Manage possible exchanges or returns after purchase and manage requests for information on the availability of items, the reservation of products through the 5 Platform, depending on the availability of these options at each time.

▪ For billing purposes and to make available to you tickets and invoices for purchases made through the Platform.
To respond to requests or queries made through Customer Service channels We process only the personal data strictly necessary to manage or resolve your request or query.
For marketing purposes This includes the processing of your data mainly for :

▪ Personalize the services we offer you and enable us to offer you recommendations based on your interactions with Prorain on the platform and an analysis of your user profile (for example based on your purchase and browsing history).

▪ When you give us your express consent by subscribing to our Newsletter, we will process your personal data to manage your subscription, including sending personalized information about our products or services through various means (such as e-mail or SMS).

▪ We would therefore like to draw your attention to the fact that this data processing involves the analysis of your user or customer profile to determine what your preferences are and which products or services are therefore more appropriate to your style for sending you information.
Ergonomics and quality analysis to improve our services If you access our Platform, you are informed that we will process your browsing data for analysis and statistical purposes, i.e. to understand how users interact with our Platform and with actions implemented on other sites and apps, so that we can improve our services.
Don't forget that you can unsubscribe from the Newsletter at any time and at no cost through the "Newsletter" section of the Platform, as well as through the indications provided in each communication.

▪ Data enrichment: when we compile your personal data from different sources, we may group them together in certain cases in order to better understand your needs and preferences in relation to our products and services (including for the purpose of analysis, generating user profiles, carrying out marketing studies, qualitative surveys and improving our interaction with our customers). This is the case, for example, when we combine your information, if you have a registered account and, using the same e-mail address associated with your account, you make a purchase as a guest, or when we combine information that is collected automatically (such as IP and MAC addresses or metadata) with information that you have provided to us directly through your activity on the Platform.

▪ Implementation of promotional actions (for example, to run contests or send your list of curated items to the e-mail address you provide). By taking part in a promotional action, you authorize us to process the data provided in relation to each promotional action and to be able to communicate them through various means such as social networks or the Platform itself. The legal basis for each promotional action in which you take part will be made available to you, together with more detailed information on the processing of your data.

▪ Distribute on the Platform, or through our social network channels, photos or images that you have shared publicly, if you give us your consent to do so.

7. WHAT IS THE BASIS FOR PROCESSING YOUR PERSONAL DATA?

The legal basis that allows us to process your personal data depends on the purpose for which it is processed, as explained in the following table: Purpose Basis

To manage your registration as a user of the Platform The processing of your data is necessary for the execution of the conditions governing the use of the Platform. In other words, the processing of your personal data is necessary to register you as a user of the Platform, otherwise this registration could not be managed.
Implementation, application and performance of the purchase or service contract The processing of your personal data is necessary for the performance of the purchase or service contract by which we are bound. The activation of certain data processing operations associated with the purchase process takes place only if you request or authorize it, as in the case of the storage of payment data (card) for future purchases or necessary data processing. In these cases, the legal basis for processing your personal data is your consent. We consider that we have a legitimate interest in carrying out the checks necessary to detect and prevent possible fraud or fraudulent use of the Platform, for example, when you make a purchase. We believe that processing this data is favorable for all parties involved: for you, as it enables us to put in place measures to protect you against fraud attempts committed by third parties; for us, as it enables us to prevent unauthorized uses of the Platform; for all our customers and society in general, as it also protects their interest by ensuring that fraudulent activities are discouraged and detected when they occur.

Customer service

We consider that we have a legitimate interest in responding to the requests or queries you make to us through the various existing means of contact. We believe that processing this data is also in your interest, as it enables us to properly manage your requests and respond to your queries. When you contact us, in particular for the management of incidents concerning your order or the product/service purchased on the Platform, the processing is necessary for the performance of the purchase contract. When your request concerns the exercise of the rights we inform you about below, or complaints about our products or services, we are legally entitled to process your data on the basis of compliance with the legal obligations binding on us.
Marketing

The legitimate basis for processing your data for marketing purposes is the consent you give us, for example by agreeing to receive personalized information through various channels, when you authorize the sending of push notifications to your mobile device, or when you adjust the settings on your mobile device to allow personalized advertisements, or when you agree to the legal conditions to participate in a promotional action or to publish your photos on the Platform or our social network channels. We consider that we have a legitimate interest in carrying out profiling with the information we have about you (such as that concerning your browsing, preferences or purchase history) and the personal data you have provided to us such as age range or language to offer you personalized services or information, both on our Platform and on those of third parties, as well as to engage in data enrichment as we believe that processing this data is also in your interest as it allows you to improve your user experience and have access to information in line with your preferences.
Analysis of usability and quality

We consider that we have a legitimate interest in analyzing the Platform's usability and the degree of user satisfaction, as we believe that processing this data is also in your interest, since its purpose is to improve the user experience and offer a better quality service.

8. HOW LONG WILL YOUR DATA BE RETAINED?

How long your data is kept depends on the purposes for which it is processed, as explained below.
Retention period

Managing your registration as a Platform user Your data will be processed for as long as you remain a registered user (i.e. until you decide to delete your user account).
Implementation, application and performance of the purchase or service contract We will process your data for the time necessary to manage the purchase of the products or services you have purchased, including any possible returns, complaints or claims associated with the purchase of the particular product or service. In some cases, we will only process data until such time as you decide, as in the case of payment (card) data that you have asked us to retain for possible future purchases (where this function is available).

3. Customer service

We will process your data for the time necessary to respond to your query or request.
4. Marketing

We will process your personal data until you unsubscribe or cancel your newsletter subscription.
5. Usability and quality analysis

We will occasionally process your data for the duration of a specific quality action or survey, or until your browsing data has been pseudonymized. Apart from processing your personal data for the time strictly necessary to fulfil the corresponding purpose as indicated above, it will then be stored, suitably safeguarded and protected with restricted access for the time for which liability may be incurred as a result of the processing, in compliance with the regulations in force at any given time. Personal data will be deleted once any actions in each case have become time-barred.

9. WILL YOUR DATA BE SHARED WITH THIRD PARTIES?

In order to fulfill the purposes indicated in this Privacy and Cookies Policy, access to your personal data must be allowed to Fischer & C° entities and to third parties we use to offer you certain services, i.e..: ▪ financial institutions, ▪ fraud detection and prevention entities, ▪ technology and analytics service providers, ▪ service providers and partners related to logistics, transport and delivery and/or their partner establishments, ▪ service providers related to customer service, ▪ service providers and collaborators related to marketing and advertising such as social network sites, advertising agencies or advertising partners.

10. WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?

We are committed to respecting the confidentiality of your personal data and guaranteeing the exercise of your rights. As Co-Managers, we have agreed that these rights can be exercised at no cost by sending us an e-mail to accounting@fischer-1896.com, simply stating the reason for your request and the right you wish to exercise. If we consider it necessary to identify you, we may ask for a copy of your identity document. Irrespective of the purpose or legal basis on which we process your data, you are particularly entitled to : - Request access to the data we hold about you. We remind you that if you are a registered user of the Platform, this information can also be consulted in the section corresponding to your personal data. - Ask us to rectify any data we already hold about you. We remind you that if you are a registered user of the Platform, you can also access the section corresponding to your personal data in your account to modify or update your personal data. However, please remember that by actively providing us with your personal data by any means, you are ensuring that such data is true and accurate and that you undertake to notify us of any changes or amendments thereto. Any damage or loss caused to the Platform or to the Platform Manager or to any other third party as a result of providing erroneous, inaccurate or incomplete information in the registration forms is the sole responsibility of the user. Please remember that as a general rule you should only provide your own personal data and not that of third parties, except as permitted in this Privacy and Cookies Policy. - Ask us to delete your data to the extent that it is no longer necessary for the purpose for which we might have needed to process it, as already stated above, or for which we are no longer competent to do so. - Ask us to limit the processing of your data, which implies that, in certain cases, you may ask us to temporarily suspend the processing of data or to retain it beyond the time necessary if you need it. If you have given us your consent to process your data for any purpose, you also have the right to withdraw it at any time. If you visit the site, you can change the cookie settings on your browser.

11. WHAT HAPPENS IF YOU PROVIDE US WITH THIRD-PARTY DATA OR IF A THIRD-PARTY PROVIDES US WITH YOUR DATA?

We offer features or services that require the processing of third-party personal data that you, as a user or customer, must provide to us, such as in the case of Gift Card activation and delivery. If you provide us with personal data relating to third parties, you assure us that they have been informed of the purposes and manner in which we need to process their personal data. If a third party has provided us with your data or you have provided it yourself as a result of a function or service requested by one of our users, we will use it to administer the function or service in question in each case, within the limits of the purposes set out in this Privacy and Cookie Policy, a link to which is always present in all our communications.

12 CHANGES TO THE PRIVACY AND COOKIES POLICY

The information contained in this Privacy and Cookies Policy may be changed if we deem it necessary. Where appropriate, this will be notified to you by various means through the Platform (e.g. a banner, pop-up or push notification), or even communicated to your e-mail address if the change in question is particularly important to your privacy, so that you can review the changes, evaluate them and, if appropriate, object to or withdraw from a service or feature. In any case, we suggest that you review this Privacy and Cookie Policy from time to time, to take note of minor changes or the introduction of an interactive enhancement.

1. COOKIES INFORMATION

We use cookies and similar devices, subject to your consent, to facilitate your navigation of the Platform, to learn how you interact with us. Please read our Cookie Policy to learn more about the cookies and similar devices we use, their purpose and other relevant information.

BEFORE YOU START... In this Cookie Policy, you will find information about our use of cookies and similar devices that are installed on our customers' and users' terminals. The use of cookies may sometimes be linked to the processing of personal data.

13. INFORMATION ON COOKIES
1. What is a cookie?

A cookie is a small text file that a website, app or other platform inserts into your computer, tablet, smartphone or similar device, containing information about your browsing or use, such as a tag that identifies your device. Cookies are necessary, for example, to make navigation easier and to find out how users interact with platforms, so as to improve them. They are also very useful for offering advertising according to user preferences, as well as for other purposes detailed below. Cookies do not damage your computer or device. When we refer to "cookies", we are also referring to other similar technologies for installing and/or collecting information such as flash cookies, web beacons or bugs, pixels, HTML5 (locally stored), and SDK technologies for application formats. The term "cookies" also applies to the use of fingerprinting techniques, i.e. techniques for combining information to help us identify your device. These technologies sometimes work in conjunction with cookies to collect and store information, either to provide you with certain features or services on our platform, or to display advertising on third-party platforms, taking into account your browsing. This explanation is a summary of what is meant by cookies for information purposes. The cookies we use specifically are detailed in the cookie control panel, accessible on our platform.

2. What types of cookies are there?

Please read this section for an overview of the types of cookies that may be used in an online environment. Depending on the owner of the cookies, they can be classified as follows: a. Internal cookies: These are those sent to the user's computer or device from a device or domain managed by the publisher itself, and from which the platform or service requested by the user is offered. b. Third-party cookies: These are those sent to the user's computer or device from a device or domain that is not managed by the publisher, but by another entity that processes the data obtained through cookies.

Depending on the purpose of cookies, they can be classified as follows:

Strictly necessary (technical) cookies: These are those that enable the user to navigate a website, platform or application and use the various options or services on offer: traffic control, data identification or for connection, access to restricted sections or content, memorization of the elements that make up an order, execution of the order purchase process, payment management, fraud control linked to service security, the use of security features during browsing, event registration or participation requests, the storage of content for video or sound broadcasting, the implementation of dynamic content (for example, an animation for text or image loading) or the sharing of content via social networks. Technical cookies, being strictly necessary, are downloaded by default when they enable the platform to be displayed or provide a service requested by the user.
Functionality or personalization cookies: These are cookies that enable information to be stored so that the user can access the service or platform with certain characteristics that may differentiate his or her experience from that of other users, such as language, the number of results to be displayed when the user performs a search, the appearance or content of the service according to the user's browser type or the region from which he or she accesses the service, etc. The refusal of these cookies may result in the user being unable to access the service. Refusal of these cookies may result in a slowdown of the website or in ill-adapted recommendations.
Analysis cookies: These are used to determine the number of users, the sections visited on the platform and the way in which they interact with it, in order to measure and analyze statistically how users make use of the platform or service, and to introduce improvements based on the analysis of this usage data.
Behavioral advertising cookies: these store information on user behavior, obtained through the continuous observation of their browsing habits, making it possible to create a specific profile to show ads corresponding to them. These cookies make it possible to manage the advertising spaces included by the publisher as efficiently as possible, either directly or in collaboration with third parties.

3. Why do we use cookies on our platform?

Cookies are an essential part of the operation of our platform. The main purpose of our cookies is to make your browsing experience as pleasant and efficient as possible. They are used, for example, to remember your preferences (language, country) during browsing and on future visits. We also use our cookies to constantly improve our services and platform, and to offer personalized advertising based on your browsing habits. The information collected in cookies also enables us to improve our platform by estimating statistical data and usage patterns (number of visits, most-visited sections, length of visit, etc.), to learn through statistical indicators how users interact with the platform in order to improve our services, as well as to adapt the platform to your individual interests, speed up searches, and so on. We may sometimes use cookies to obtain information that enables us to display advertising on our platform, on third-party platforms or by any other means, based on an analysis of your browsing habits (products visited, sections consulted, etc.).

In any event, the cookies we use never store sensitive information such as passwords, credit or debit card details, etc., nor do they contain any personal data.

4. How can I manage the use of cookies on this platform?

In the cookie control panel, accessible at all times on our platform, you can obtain all the information concerning the cookies used on it, as well as information on the purpose, duration and management (own or by third parties) of each of them, so that you can manage the activation and deactivation of the use of cookies that are not strictly necessary for the operation of the platform. Finally, if you are surfing the Internet, you can deactivate cookies in your browser. Bear in mind that your cookie control panel management and your option to refuse cookies are specific to each browser you use. Therefore, if you choose to configure cookies in a certain way on one device, and you want your option to be applied in a similar way to another device, you will need to activate the same option for that other device.

5. Who uses the information stored in cookies?
We exclusively use the information stored in cookies on our platform.