Shipping & Returns

Shipping is free in Belgium for orders over €350.00
and free within the European Union for orders over €501.

If you wish to modify your order, please contact us at info@prorain.shop within 24 hours (working days) before shipment.

How can I modify my order?

Once you've received the goods, you can exchange part of your order. If you wish to exchange or modify your order for other products or items, you will need to make a return and order new items - please note that shipping costs (in and out) will be 100% at your expense. If you have any questions about exchanges or returns, please don't hesitate to contact us by e-mail at info@prorain.shop.

How do I get my money back if I pay online?

If you choose to pay online, you will receive a 5% discount on your invoice. Within fifteen (15) days of receipt of the products, Fischer & C° will reimburse you on a pro rata basis for any amounts already paid, less any shipping costs. Refunds will be made using the same method of payment you chose when you placed your order, otherwise you will receive a credit note on your invoice and a new invoice.

How can I make a return or exchange?

You can't exchange an item for a different color or size, but you can order other items. If you wish to exchange for a more expensive item, you need to make a return and order the new item from our eshop. If you have any questions about exchanges or returns, please don't hesitate to contact us by e-mail at info@prorain.shop.

How long does it take to process my exchange?

As soon as we receive your parcel, we'll send you an e-mail to confirm receipt and then send you the new product. Delivery generally takes 3 days for Belgium and 5 to 6 days for Europe (EEC), with a maximum of 10 working days.